Programmes that elevate your team — and your guest reviews.

An entry-level foundation for waitstaff new to the profession — posture, communication, table craft and the mindset of hospitality.

Learning Outcomes

• Confident floor presence
• Core service sequence
• Guest-first communication

Audience

New waitstaff and runners

Duration

2 days · placeholder

The flagship programme — the standards, nuances and judgement that distinguish five-star service from competent service.

Learning Outcomes

• Anticipatory service
• Discretion & timing
• VIP and high-net-worth interactions

Audience

Experienced waitstaff in luxury venues

Duration

3 days · placeholder

Technical mastery of the fine-dining floor — sequence of service, table maintenance, crumbing down, plate handling and menu narration.

Learning Outcomes

• Flawless sequence
• Confident menu storytelling
• Faultless table presentation

Audience

Fine-dining and à la carte teams

Duration

2–3 days · placeholder

A comprehensive review of restaurant front-of-house — covering hosting, reservations, floor flow, recovery and team dynamics.

Learning Outcomes

• Section ownership
• Service recovery
• Team coordination under pressure

Audience

Restaurant teams and supervisors

Duration

2 days · placeholder

Wine fundamentals tailored for floor staff — varietals, regions, food pairing, decanting and confident wine presentation.

Learning Outcomes

• Confident wine recommendations
• Correct service technique
• Cellar etiquette

Audience

Waitstaff and junior sommeliers

Duration

1–2 days · placeholder

Traditional silver service technique — platter handling, spoon-and-fork service, side-table craft and formal dining etiquette.

Learning Outcomes

• Silver service proficiency
• Banquet readiness
• Formal dining confidence

Audience

Banqueting and luxury hotel teams

Duration

2 days · placeholder

How exceptional service is engineered — the psychology of guest emotion, the principles of recovery, and the discipline of consistency.

Learning Outcomes

• Guest-emotion mapping
• Recovery frameworks
• Consistency at scale

Audience

All guest-facing teams

Duration

1–2 days · placeholder

A practical programme for new and developing restaurant managers — covering floor management, cost control, team leadership and standards.

Learning Outcomes

• Shift leadership
• Cost & revenue basics
• Team performance

Audience

New and developing restaurant managers

Duration

3 days · placeholder

Hosting, greeting, reservations and the first ninety seconds — the moments that set the tone for every guest visit.

Learning Outcomes

• Memorable arrivals
• Reservation craft
• Floor coordination

Audience

Hosts, reception and FOH supervisors

Duration

1 day · placeholder

Leadership development for hospitality managers — communication, accountability, decision-making and culture.

Learning Outcomes

• Confident leadership voice
• Team accountability
• Culture-building habits

Audience

Department heads and senior managers

Duration

2–3 days · placeholder

The bridge from skilled operator to capable supervisor — coaching, delegation, briefings and standards enforcement.

Learning Outcomes

• Effective briefings
• On-the-floor coaching
• Standards consistency

Audience

Newly promoted supervisors

Duration

2 days · placeholder