Question 1

How long are training programmes?

Accepted Answer

Most programmes run from one to three days on-site, and can be combined into longer engagements. Duration is agreed in advance to fit your operation and team availability.

Question 2

Do you travel throughout Southern Africa?

Accepted Answer

Yes — we work with clients across South Africa, Zimbabwe, Botswana, Namibia, Mozambique and beyond. Travel arrangements are agreed as part of the engagement.

Question 3

Can training be customised?

Accepted Answer

Every programme is tailored to your property, brand and team. Standard outlines exist as a starting point — the final content is shaped around your context.

Question 4

Do you work with hotels?

Accepted Answer

Yes. Hotels — from boutique to luxury — make up a significant share of our work, alongside restaurants, lodges and resorts.

Question 5

Can restaurants request private sessions?

Accepted Answer

Absolutely. Private, on-site sessions for a single restaurant or restaurant group are the norm rather than the exception.

Question 6

Do you offer management coaching?

Accepted Answer

Yes — one-on-one and small-group coaching for general managers, F&B managers and restaurant managers is a core part of our consulting work.

Question 7

How many staff can attend?

Accepted Answer

Group sizes are agreed based on the programme and your floor needs. Smaller groups tend to produce the deepest results, but larger groups can be accommodated where the format allows.

Question 8

Is certification available?

Accepted Answer

Programme completion certificates are issued for our training engagements. A formal accredited certification pathway is in development.

Question 9

How do we request a proposal?

Accepted Answer

Use our contact form, or reach out directly. Lawrence will respond personally to understand your needs and provide a tailored proposal.

Answers to common questions.

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