01
Restaurant Start-Up Consulting
End-to-end advisory for new restaurants — concept refinement, service model design, recruitment and opening choreography.
Hospitality Consulting
Executive advisory for hospitality businesses ready to operate at international standards.
Distinct from our training programmes, our consulting engagements work at the level of operations, leadership and strategy — guiding owners, general managers and executive teams.
Consulting Services
Engagements tailored to your stage and your standards.
02
Hotel Operations Reviews
An independent operational review of front-of-house, F&B and guest-experience touchpoints, with a clear, prioritised set of recommendations.
03
Food & Beverage Optimisation
Service flow, menu engineering support, beverage programmes and cost discipline — without compromising the guest experience.
04
Guest Experience Audits
A meticulous, guest-first audit of the full journey — arrival, dining, departure and every moment in between.
05
Operational Assessments
Structured assessment of your operation against international standards, with a benchmarked improvement plan.
06
SOP Development
Authoring practical, brand-aligned standard operating procedures your team will actually use.
07
Management Coaching
One-on-one coaching for general managers, F&B managers and restaurant managers ready to operate at the next level.
08
Leadership Development
Customised leadership pathways for emerging and senior hospitality leaders.
09
Staff Performance Improvement
Diagnose performance issues, design interventions, and embed sustainable improvement at floor level.
10
Mystery Guest Evaluations
Discreet, structured guest-experience evaluations with photographic evidence and an actionable debrief.
11
Luxury Hospitality Consulting
Specialist guidance for properties operating — or aspiring to operate — at five-star and beyond.
12
Service Recovery Programs
Frameworks, scripting and training to turn service breakdowns into loyalty-building moments.
13
Business Performance Reviews
A broader strategic review of operational and commercial performance, with executive-level recommendations.
How We Work
Every engagement begins with a quiet, careful look at your operation.
Lawrence personally leads every engagement. The work is discreet, evidence-led and tailored to your property — never templated. Findings are delivered with clarity, and recommendations are accompanied by a practical plan for implementation.
Discuss a consulting engagement.
Share a short brief, and Lawrence will respond personally to discuss scope, timing and approach.
Speak with Lawrence